Explore helpful answers to common questions about getting the most out of ClinicAid.
ClinicAid supports solo providers of all specialties, locum physicians, group practices, billing agents, and even API users who want to integrate billing into their EMR systems.
Yes! ClinicAid is cloud-based and works on any device—desktop, tablet, or mobile—without requiring downloads or software installation.
Absolutely. Features like patient data auto-fill, auto-complete fee code search, and real-time claim tracking help minimize errors and rejections. We also offer an automated error correction service, available as an add-on to any plan, where our billing experts review and resubmit rejected claims on your behalf – helping you recover missed revenue.
For current ClinicAid subscribers, you can sign up for the error correction service here.
For information on the full-service billing support, please email us at support@clinicaid.ca.
Yes, you can create and save custom financial reports for real-time visibility into your billing performance.
Minimal training is needed thanks to its simple and intuitive interface. Visit our Help Centre for a comprehensive list of training videos to get you started with billing in ClinicAid.
To reach our customer support team, please email us at support@clinicaid.ca, call us at 1-250-900-7373, or toll-free at 1-800-686-8560, ext. 2.
Our team is available Monday to Friday, from 9 a.m. to 5 p.m.
ClinicAid supports direct billing to provincial health plans including AHCIP (Alberta), Teleplan (BC), OHIP (Ontario), and MSB (Saskatchewan).
Yes! We offer automated error correction as an add-on to any of our plans. For current ClinicAid subscribers, you can sign up for the error correction service here.
For information on the full-service billing support, please email us at support@clinicaid.ca.
Absolutely. ClinicAid offers role-based permissions, separate remittance tracking for each provider, and flexible plans for growing teams.
Our ClinicAid dashboard organizes claims by provider, maintains clean data separation, and provides intuitive tools for efficient billing.
Yes, ClinicAid provides a secure API for EMRs, enterprise systems, and developers to integrate billing seamlessly, with full documentation and onboarding support.
You can retrieve claim statuses, rejections, remittances, and billing data, and even generate performance reports in real time.
We offer hands-on onboarding, API key provisioning, sandbox environments, and detailed developer documentation to ensure a smooth integration from day one. To learn more about our API integrations reach out to our team here: API Integrations Contact Page or email us at support@clinicaid.ca.
Join thousands of providers who’ve simplified their billing with ClinicAid.
